KB0003 – How to raise a support ticket

Note : You must have an existing and active support agreement with Promenta to make use of our support. Promenta does not normally provide support for end-users.

Access the support site here :  https://s2.promenta.com

Access issues (new users, password resets) : email support@promenta.com

Prerequisites

You must have user credentials for the support site.

You must be a designated support agent for your organisation. 

You will need :

• System information where the issue occurred
• Access to non-production system to replicate the issue
• Supply email contact details so we can discuss the issue

Steps

Access the Promenta support system at the above address.

Please review the FAQs here for instruction and common issues :  Support FAQ