KB0020 – Sending workflow log to Promenta
If you experience unexpected issues with the workflow Promenta may ask you to send them the workflow log for diagnostic support
This KB explains how to get the workflow log in the correct format.
NOTE : If you have been asked to send the “Webflow log” – that is a different process as described here
Step 1 : Access the Workflow log
You can access the log from the Promenta Webflow Analyser. You can also get to it from most SAP workflow transactions and the SAP Business Workflow SBWP.
SAP transactions – eg SBWP
Step 2 : print the list
When you have opened the workflow log select the Print-as-list option. This will not print to a printer but instead give a single more technical view of the log
Alternatively you may need to select Log –> print –> All if you have a different view of the log active
Step 3 : Download the list
IMPORTANT NOTE: Select “HTML format” file in the popup and save to your desktop
Step 3B – get workflow errors
If the workflow has gone into error (status Error) then you should also send the errors.
Click the red Error text below
Send the messages from the popup
Step 4 : Send to Promenta
Email all requested information to firstname.lastname@example.org