Reset
Background : Every user has their own Inbox which stores their personalisation such as which columns to show in their inbox etc. This data can persist indefinitely.
Sometimes the personalisation must be reset due to:
- old data/formats no longer compatible with current versions
- changes in user settings and/or roles
- SAP system upgrades
- Promenta upgrades
Once reset the Inbox will automatically restart on next access by the user
Note : Resetting is an administrator function
Steps to reset
1 ) Get the user’s inbox unique Id
The unique id (formindex) from their Inbox can be found as below

2 ) Access the user’s inbox that must be reset
Transaction /PROMENTA/WFRM_ANYSR [ Promenta Analyser]
Selection values :
formid =/PROMENTA/DASHBOARD2
formindex = the unique id (formindex) of the users inbox
Last changed – changed within = ANY

3) Reset Inbox
Resetting Inbox is actually performing a delete of the personalisation. On the next access by the user the inbox will automatically restart.
To reset (delete) select the “cancel” button to delete the users inbox
