Analyser – Other functions
This sections describes other functions of the analyser that are rarely used or are to be used only in exceptional circumstances
Set to Error
Background :
Promenta solutions are built robustly and with many layers of validations and checks to prevent unforeseen errors. However, as SAP is a very complex and dynamic landscape you may have a request running in a workflow that contains some unexpected update error. These requests require manual correction of the underlaying data in most cases – outside of Promenta.
If the workflow is still running then it may be shown in an approvers or requesters inbox but they cannot complete it or otherwise remove it from their inbox. As a business you want to keep track of errors as it may be additional checks or process changes can be put in place to prevent future occurrences.
Activity :
You want to remove a request that had an error from users inbox but leave for reporting and later analysis
Action :
Open the analyser and locate the request with the error (you will need the formindex request number)
Select the “Set to Error” button and confirm the popup
Result :
This will set the request to error status (PRERROR) and stop workflow running (if applicable)
The request will still be visible in reports and for further analysis
The request will be removed from Approver/Request inbox (workflow view). The request will remain visible to the requester inbox (my requests view)
Follow-on steps :
You should now resolve the underlying error in SAP itself.
Note : Since 6.44.0.0 you can set the status to Error (Finalized) when you have applied the resolution. This means no further action is needed
Change Status
Background :
This function allows the status to be changed outside of workflow and outside requester/approver process. It is not possible to change a Completed request.
Changing the status manually can cause significant risk to the process and should only be done after consulting with Promenta. Use of the function is audited.
A valid use case is setting a request that was in Error status (PRERROR) to Error-Finalized (PRERRFIN) status when activity for error resolution is completed.
Activity :
You need to change the status of a request manually
Action :
Open the analyser and locate the request with the error (you will need the formindex request number)
Double-click on the “change” column
Here you can select a different status to be used.
Status changes are audited
Result :
The status is changed
Workflow is not affected
Follow-on steps :
You should now resolve the underlying error in SAP itself.